RISK MANAGEMENT Experience Sharing - Department: Export


RISK MANAGEMENT Experience Sharing - Department: Export 11/1/2018


No

Name of Risk

Preventive measures

1

Risk in checking rates

 

 

- Costs are unclear, coherent, missing, lead to misunderstanding or wrong quotation.

Remember some basic costs when checking rates, to ask agents for details of rates which CS does not understand or which is unclear, check carefully the term to divide costs and responsibility.

2

Risk in booking confirmation

 

 

- The customer has confirmed cost and required the agent to pick up shipments for EXW term, but when they come to take, shipper disagree as no payment is made from the Cnee.                                                                                                                                                                                                                                   

To remind the agent to check carefully with shipper on payment before pick-up, with email confirming specific date and time of pick-up from the shipper, to avoid risk of responsibility afterward.

3

Risk in transaction

 

 

- Transaction with the customer and agent unclear, not by email, lead to misunderstanding of shipment information.

When the customer confirms booking, ask them to confirm clearly information by email such as: number of conts, type of cont, term, destination

4

Risk of delay

 

 

- Vessel missed at POL

 

 

+ Customs hold shipments

Ask the agent to obtain inspection minutes, or evidence to explain with the customer.

 

+ Shipper fails to deliver shipments on time

To ask cnee to require the shipper to deliver shipments on time if the shipper has not confirmed the date of delivery.

 

+ Agent/shipper forgets to fulfil custom clearance

To ask the agent to update continuously the status of custom clearance procedure to remind them.

 

- Feeder vessel missed at the transshipment port.

To follow closely when the shipment is about to arrive the transit port, coordinate with agents both sides and transit port, push the shipping lines at related locations.

 

- Special laws at transit ports such as inspection of containers with shipments via Kaohsiung of WHL>

To ask the agent to update timely and sent evidences of inspection to explain with the customer.

 

- Cargo is lift off at the yard but not moved to the dock to load onto the vessel (especially before the public holiday when workers are off early)

Note of cut-off date and check carefully with the port, shipping lines when booking about to come the public holiday.

5

Risk in checking bill of lading

 

 

- Careless checking of B/L, finding mistakes when the EMNF is expired, causing cost and time to correct.

Frequently inform the customer the deadline to check BL, additional cost induced for correcting BL, failure of MNF at the POD so that the customer understands and be careful in checking documents.

 

- The customer confirms B/L late, require to correct B/L after the vessel departs, after the vessel arrives.

 

 

- For shipment with C/O, transit in Hong Kong

On HBL POL Hong Kong is not shown, C/O is rejected.

6

MBL and HBL information not match

Check documents carefully when receiving from the agent.

7

Offoad of cargo/ Delayed schedule

Regularly track, with urgent shipments, to push the agent to catch the earliest trip possible.

8

Air shipments excludes original documents when the shipment has arrived.

Proactively to check information of shipments with the warehouse. Off documents including original MBL: to inform the agent, ask the airline to send (send original documents on the next flight or telex mail)

 

 

Off original HBL: make letter for supplementation

9

Cargo at warehouse suffers from loss (wet, torn, crushed…)/loss of a part

Check information of the warehouse, to require to make COR stating the status, investigating the cause to damage.

10

FCL shipment, in transit, being inspected at transit port and affixed with new seal but the shipping lines and agent fail to update on the bill.

To ask the agent to update for any changes.